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Plеаѕе еnѕurе the dеlіvеrу drіvеr hаѕ frее аnd еаѕу ассеѕѕ tо еrесt thе саѕtlе оntо a сlеаn flаt lаwn.

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1. Age Restrictions

Our bouncy castles and inflatables are strictly for children under the age of 12. Adults are not permitted to use the inflatables under any circumstances, as this may cause damage to the equipment. The Hirer will be held responsible for, and charged for, any damage resulting from unauthorised use.

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2. Responsibility and Liability

The Hirer is responsible for the safe use of the hired equipment and for any injury, loss or damage arising while the equipment is in their care during the hire period.

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3. Age-Appropriate Use

The Hirer must ensure that children of significantly different age groups do not use the bouncy castle or inflatable at the same time. For example, toddlers must not share the inflatable with teenagers. This is to minimise the risk of injury and ensure safe use for all children.

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4. Adult Supervision

The Hirer must ensure that adequate adult supervision is provided at all times while the bouncy castle or inflatable is in use. The equipment must never be left unattended.

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5. Rules for Using the Inflatable

All users must remove their shoes before entering the bouncy castle or inflatable. Children must not be allowed to climb on or over the walls or safety barriers. Food, drinks and pets are strictly prohibited on all inflatables.

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6. Care of Hired Equipment

The Hirer is responsible for the safekeeping and proper care of all hired equipment, including bouncy castles, inflatables and soft play equipment. Any damage to the equipment, or any missing items identified upon collection, will be charged to the Hirer.

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7. Collection of Equipment

Only an authorised Bounce and Slide delivery driver is permitted to collect the hired bouncy castle or equipment. Under no circumstances should any hired equipment be handed over to another person.

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8. Electrical Safety

Extreme care must be taken when using extension leads and the electric blower. For safety reasons, the blower must never be covered with any material or object, as this may cause overheating and create a fire hazard.

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9. Maximum Number of Users

For safety reasons, a maximum of seven children may use the bouncy castle at any one time. Depending on the size and age of the children, we recommend limiting the number to five or six where appropriate unless stated otherwise. Under no circumstances must the maximum limit of seven children be exceeded.

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10. Positioning and Securing the Inflatable

The Hirer must ensure that the inflatable is not moved from its original installation position under any circumstances. It must remain securely pegged down in the position in which our staff have installed it. Our team will carefully select a suitable location to minimise the risk of injury to users and prevent potential damage to the equipment.

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11. Weather Conditions and Cancellations

If Bounce and Slide has to cancel a booking due to unsuitable weather conditions, a full refund will be issued if payment has already been made.

For safety reasons, we will not install or operate an inflatable if the wind speed exceeds 23 mph (approximately 37 km/h), or if weather forecasts predict wind gusts exceeding this limit.

We appreciate that weather-related cancellations can be disappointing, particularly for children. However, the safety of our customers and the public must always come first.

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12. Site Access and Installation Requirements

The Hirer must ensure that:

• There is clear access to the installation site with a minimum width of 2 metres.

• There is sufficient space to accommodate the inflatable, with at least 2 metres of clear space around it to ensure a safe distance from fences, buildings and other obstacles.

• The installation area is free from sharp objects, excessive mud and other potential hazards.

• A suitable electrical power outlet is available within 20 metres of the installation area.

Please note that inflatables cannot be installed on unsuitable surfaces or locations, including artificial grass, concrete, sloping or uneven ground, or areas contaminated with dog waste.

Bounce and Slide reserves the right to refuse a booking if the proposed installation site is considered unsuitable or unsafe. If our delivery team arrives and finds that the site does not meet the necessary requirements, we reserve the right to cancel the hire and leave without setting up the equipment.

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13. Access Difficulties and Additional Charges

The Hirer must inform us in advance if access to the installation area involves an excessive number of steps, a long walking distance, or any other access difficulties.

Additional charges may apply in certain circumstances, particularly for larger inflatables, as additional staff and time may be required for delivery and installation. Please note that larger inflatables can be extremely heavy, and we need to make appropriate arrangements to ensure safe and efficient installation.

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14. Appropriate Clothing and Hot Weather

All users should wear suitable clothing when using the inflatables. Friction burns may occur through contact with the inflatable surface, particularly when wearing unsuitable clothing.

Extra care should be taken during hot weather, as inflatable surfaces can become extremely hot and may cause discomfort or burns if touched.

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15. Deposits and Final Payments

Any deposit required to secure a booking is non-refundable and must be paid within three days of the booking date.

The deposit will be deducted from the total hire cost, with the remaining balance payable on the day of hire.

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16. Booking Cancellations by the Hirer

If the Hirer wishes to cancel a booking, at least seven days' notice must be provided. Cancellations made with less than seven days' notice will remain subject to the full hire charge.

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17. Rain After Installation

If it begins to rain after the inflatable has been installed, no discount or refund will be offered. This is because the delivery, installation and associated labour costs have already been incurred.

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18. Delivery Fees

Delivery fees may apply depending on the delivery location. Please refer to our Delivery Fees page for further information or contact us if you are unsure about the applicable charges.

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Key Way Limited (trading as Bоunсе аnd Slіdе Inc.) has a Health and Safety Plan.

You may request a copy of our risk assessment report.